The challenge
The problem we solve
Running an SAP landscape requires constant attention: incident resolution, batch monitoring, transport management, security patching, and periodic upgrades. Many organisations lack the depth of SAP expertise to cover all modules and components, leading to slow incident resolution and delayed upgrades that accumulate technical debt.
What we deliver
Our delivery scope
- L1 support: user assistance, incident triage, and routine monitoring
- L2 support: configuration changes, minor enhancements, and root-cause analysis
- L3 support: complex problem resolution, custom code debugging, and architectural guidance
- SLA-defined response and resolution times with monthly service reporting
- Proactive monitoring with SAP Solution Manager or Focused Run
- Patch management, SAP Note implementation, and release upgrade planning
Delivery approach
A phased method tailored to your engagement
01
Discover
Landscape audit, support process assessment, and SLA definition.
02
Design
Support model design, team structure, and tooling setup.
03
Build
Knowledge transfer, documentation, and monitoring configuration.
04
Deploy
Transition from current support provider or internal team to managed services.
05
Support
Ongoing L1-L3 support, continuous improvement, and periodic reviews.
Tools and platforms we work with
SAP Solution Manager
SAP Focused Run
SAP Cloud ALM
SAP Basis
ITSM platform (ServiceNow or equivalent)